Our history began when Juan Trippe, founder of Pan American Airways founded the InterContinental Hotels corporation in 1946. And since then millions of affluence travellers from all over the world, including heads of government, royalty and celebrity have stayed in our hotel. For 70 years, the InterContinental brand has been writing the story of international travel.
With InterContinental Brand Promise, we commit to our guest “The InterContinental Life”. It’s the alluring lifestyle we offer to every guest who stay with us, through the luxurious experiences and personalised services. Our guests want to travel the world in luxury. We combine our understanding of cultures and customs from around the world with our local knowledge to give our guests the best of both worlds.
Our promise and service philosophy come from our guests. Because they are affluent and experienced traveller. They travel frequently and custom to a luxury surrounding. They love to explore new places, new culture and meet new people. Our guests are naturally confident and curious and while are they appreciate the finer things in life they want the feeling of warmth and personality during their stay. Our typical guests travel either for business or pleasure, and sometimes they combine the two.
Our guests are expected a warm welcome and farewell. They want to feel reassured when they’re away from home but also experience different cultures. They want to be able to eat local food but not feel too far from home. And most importantly they want to feel special. We need to respect guest’s culture and customs, offer International and local knowledge, acknowledge with a local or personal greeting and always show the way. We take care of our guests by providing an attentive and personal service. We satisfied guest expectation by focusing on delivering Global Etiquette. Our Global Etiquette consist of four service behaviours.
Demonstrate Worldly Understanding: We are culturally aware, always delivering our service through a worldly lens whilst never making assumptions.
Share Insider Wisdom: We are “in the know”. We proactively share our gems of wisdom, our inside knowledge about our destination and culture. So our guests have a richer experience during their stay.
Perform with Flair: We take pride in the fact that we are experts in what we do and love to demonstrate this experience to our guests.
Strive for Perfection: We seek perfection in everything we do for our guests. Always focussed on what’s important to them. Always looking to improve in every detail.
We delivering our Global Etiquette during 4 keys moment of guest stay. This moments of truth are the warm welcome, the worldly classics food and beverage offering, Club Intercontinental and the farewell. We can help to deliver on these moments of truth and ensure that every one of our guests experiences the InterContinental Life.
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