HOD (Band 4-5)
Departmental Training
Cultural/Language Training:
- Arabic Cultural Training
- Japanese Cultural Training
- Chinese Cultural Training
- Asian Guest Cross Cultural Training
- English Language Training
Accelerated Leadership Development Program (ALDP): for experienced Mgrs.
- Leadership Fundamental
- Coach for Peak Performance
- Build Great Team
- Solve Everyday Problems
- Win Support for your Ideas
- Lead Effective Meeting
Accelerated Leadership Development Program (ALDP): for experienced Mgrs.
- Leading Others (Great Team for Managers)
- Leading Others (Great Result for Asst. Mgrs. & Sup)
- Performance Management
- KPO & PDP
- JDI (Judgement, Drive, Influence)
- IHG Leadership Competency
- Behavior Based Interview
- Departmental Trainer's Certificate (DTC)
- Group Trainer's Certificate (GTC)
Safety
Mandatory All:
- Personally Identifiable Information (10-minute refresher)
- Credit Card Information Security (10-minute refresher)
- Internet and Email Usage (10-minute refresher)
- Guest Safety & Privacy (10-minute refresher)
- Human Rights Policy (10-minute refresher)
- Basic Fire Training (Class)
- Evacuation Drill (Class)
For Nominated Team Mambers:
(MODs, Duty Mgrs., First Aid Team (FAT)
- First Aid & AED Training
- Life Guard Training (Swimming pool)
My Learning (IHG Merlin):
Risk Management
- PCI - Compliance - Best Practices for Hotel Management (00047273)
- PCI - Understanding PCI Compliance (00047272)
- Managing Fire Safety at IHG (3 hrs) (00027431)
- General Fire Training (40 mins) (00029230)
- IHG Hotel Security Manager Certification Course (3 hrs) (00023586)
- IHG Hostile Surveillance Course (4 hrs) (00023580)
- IHG Foundation Food Safety V.2 (5 hrs) (00056686)
- Managing Health & Safety at IHG (3 hrs) (00027434)
- IHG Foundation Health & Safety (Level 2) (5 hrs) (00023583)
- Introduction to Risk Management for a Safe Hotel (2 hrs) (00044052)
Code of Conduct
- Human Rights (00045402)
- Code of Conduct Training V.3 2020 (00058066)
- Code of Conduct- Anti-Bribery V.3 2020 (00058068)
- Code of Conduct - Competing Fairly V.3 2020 (00058067)
- Code of Conduct - Handling Information Responsibly at IHG V.4 2020 (00058065)
- CSA E-Learning - For GM Senior Management Team & Head of Department (00056246)
- CSA E-Learning, Information Systems - For IT and IS Managers (00056245)
- CSA Full Service E-Learning - Finance (00056244)
- Data Entry Phishing v.1 2019 (00056923)
Internet Safety 2020
- Avoiding Dangerous Link 2019
- Introduction to Phishing 2019
- Security Essentials 2019:
- Mobile App Security 2020
- Travel Security 2020
IHG Frontline (IHG Merlin)
(Courses cover different topics and departments. Please see separate sheet for more details)
- InterContinental
- Holiday Inn
IHG Frontline (IHG Merlin)
IHg Service Pathway
- IHG True Hospitality Service Skills (00051263)
- InterContinental Hotel and Resort Brand Orientation (For IC & Combine) (00051925)
- Holiday Inn Making Guests Smile Brand Orientation (00058403) (For HI & Combine)
- Holiday Inn Making Guests Smile Brand Experience Training (00058423) (For HI & Combine)
- Holiday Inn Making Guests Smile Brand Operations Training (00058603) (For HI &Combine)
- Welcome to IHG (00058044)
- Loyalty at IHG (00058047)
- IHG Problem Handling V.2 (00056045)
Clean Culture
- IHG Culture of Clean Implementation V 1.0
- IHG Way of Clean for Non-Housekeeping Colleagues
Mandatory Course
Recommended Course