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HOD (Band 4-5)

Departmental Training

Cultural/Language Training:

- Arabic Cultural Training
- Japanese Cultural Training
- Chinese Cultural Training
- Asian Guest Cross Cultural Training
- English Language Training

Accelerated Leadership Development Program (ALDP): for experienced Mgrs.

- Leadership Fundamental
- Coach for Peak Performance
- Build Great Team
- Solve Everyday Problems
- Win Support for your Ideas
- Lead Effective Meeting

Accelerated Leadership Development Program (ALDP): for experienced Mgrs.

- Leading Others (Great Team for Managers)
- Leading Others (Great Result for Asst. Mgrs. & Sup)
- Performance Management 
- KPO & PDP
- JDI (Judgement, Drive, Influence)
- IHG Leadership Competency
- Behavior Based Interview
- Departmental Trainer's Certificate (DTC)
- Group Trainer's Certificate (GTC)

Safety

Mandatory All:
- Personally Identifiable Information (10-minute refresher)
- Credit Card Information Security (10-minute refresher)
- Internet and Email Usage (10-minute refresher)
- Guest Safety & Privacy  (10-minute refresher)
- Human Rights Policy (10-minute refresher)

- Basic Fire Training (Class)
- Evacuation Drill (Class)

 

For Nominated Team Mambers:
(MODs, Duty Mgrs., First Aid Team (FAT)
- First Aid & AED Training
- Life Guard Training (Swimming pool)

My Learning (IHG Merlin):

Risk Management

- PCI - Compliance - Best Practices for Hotel Management (00047273

- PCI - Understanding PCI Compliance (00047272)

- Managing Fire Safety at IHG (3 hrs) (00027431)

- General Fire Training (40 mins) (00029230)

- IHG Hotel Security Manager Certification Course (3 hrs) (00023586)

- IHG Hostile Surveillance Course (4 hrs) (00023580)

- IHG Foundation Food Safety V.2 (5 hrs) (00056686)

- Managing Health & Safety at IHG (3 hrs) (00027434)

- IHG Foundation Health & Safety (Level 2) (5 hrs) (00023583)

- Introduction to Risk Management for a Safe Hotel (2 hrs) (00044052)

 

Code of Conduct

- Human Rights (00045402)

- Code of Conduct Training V.3 2020 (00058066)  

- Code of Conduct- Anti-Bribery V.3 2020 (00058068) 

- Code of Conduct - Competing Fairly V.3 2020 (00058067) 

- Code of Conduct - Handling Information Responsibly at IHG V.4 2020 (00058065

- CSA E-Learning - For GM Senior Management Team & Head of Department (00056246)

- CSA  E-Learning, Information Systems - For IT and IS Managers (00056245)

- CSA  Full Service E-Learning - Finance (00056244)

- Data Entry Phishing v.1 2019 (00056923)

Internet Safety 2020

- Avoiding Dangerous Link 2019    

- Introduction to Phishing 2019

- Security Essentials 2019: 

- Mobile App Security 2020 

- Travel Security 2020 

IHG Frontline (IHG Merlin)

(Courses cover different topics and departments. Please see separate sheet for more details) 
- InterContinental
- Holiday Inn

IHG Frontline (IHG Merlin)

IHg Service Pathway

- IHG True Hospitality Service Skills (00051263)
- InterContinental Hotel and Resort Brand Orientation (For IC & Combine) (
00051925)

- Holiday Inn Making Guests Smile Brand Orientation (00058403) (For HI & Combine)

- Holiday Inn Making Guests Smile Brand Experience Training (00058423) (For HI & Combine)

- Holiday Inn Making Guests Smile Brand Operations Training (00058603) (For HI &Combine)

​- Welcome to IHG (00058044)

- Loyalty at IHG (00058047)

- IHG Problem Handling V.2 (00056045)

Clean Culture

IHG Culture of Clean Implementation V 1.0

(0000060523)

IHG Way of Clean for Non-Housekeeping Colleagues

(0000060643)

Mandatory Course

Recommended Course

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