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Mgr. & Sup. (Band 6-7)

IQ Improve Staff Interaction

Cultural/Language Training:

- Arabic Cultural Training
- Japanese Cultural Training
- Chinese Cultural Training
- Asian Guest Cross Cultural Training
- English Language Training

Leading Others (Great Team for Managers)

- Leading Others (Great Result for Asst. Mgrs.&Sup)
- Performance Management 
- KPO & PDP
- JDI (Judgement, Drive, Influence)
- IHG Leadership Competency
- Behavior Based Interview
- Departmental Trainer's Certificate (DTC)
- Group Trainer's Certificate (GTC)

Safety

Mandatory All:
- Personally Identifiable Information (10-minute refresher)
- Credit Card Information Security (10-minute refresher)
- Internet and Email Usage (10-minute refresher)
- Guest Safety & Privacy  (10-minute refresher)
- Human Rights Policy (10-minute refresher)

- Basic Fire Training (Class)
- Evacuation Drill (Class)

For Nominated Team Mambers:
(MODs, Duty Mgrs., First Aid Team (FAT)
- First Aid & AED Training
- Life Guard Training (Swimming pool)

My Learning (IHG Merlin):

Risk Management

- PCI - Compliance - Best Practices for Hotel Management (00047273

- PCI - Understanding PCI Compliance (00047272)

- Managing Fire Safety at IHG (3 hrs) (00027431)

- General Fire Training (40 mins) (00029230)

- IHG Hotel Security Manager Certification Course (3 hrs) (00023586)

- IHG Hostile Surveillance Course (4 hrs) (00023580)

- IHG Foundation Food Safety V.2 (5 hrs) (00056686)

- Managing Health & Safety at IHG (3 hrs) (00027434)

- IHG Foundation Health & Safety (Level 2) (5 hrs) (00023583)

- Introduction to Risk Management for a Safe Hotel (2 hrs) (00044052)

 

Code of Conduct

- Human Rights (00045402)

- Code of Conduct Training V.3 (00058066)

- Code of Conduct : Handling Information Responsibly at IHG V.4 (00058065)

- Code of Conduct : Anti-Bribery V.3.1 (00056383)

- Code of Conduct : Competing Fairly V.3.1 (00056384)

IHG Frontline (IHG Merlin)

(Courses cover different topics and departments. Please see separate sheet for more details) 
- InterContinental
- Holiday Inn

IHG Frontline (IHG Merlin)

- IHG True Hospitality Service Skills (00051263)
- InterContinental Hotel and Resort Brand Orientation (For IC only) (
00051925)

Welcome to IHG (00058044)

- Loyalty at IHG (00058047)

- IHG Problem Handling V.2 (00056045)

Hygiene

 - FSMS & HACCP awareness 
 - CCP & Corrective Action
 - Document control and Record
 - Internal audit
 - Recall and Traceability 
 - Food poisoning 
 - Breakage Control 
 - Chemical knowledge
 - Ware washing machine

Mandatory Course

Recommended Course

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