■ Recreational areas such as fitness centers, swimming pools, and saunas are popular attractions for hotels. However, they could also become problems if not maintained properly. Helping to maintain safe recreational areas is the responsibility of every employee.
■ A safe, recreational area begins with limiting access to the area. Doors or gates leading into the recreational areas should be self closing and self-latching. If you notice a door/gate staying open when someone enters or exits the area, close and latch the door/gate and report the situation to Security or Manager on Duty immediately. Doorstops or any other propping devices should not be used to hold open to doors /gates leading recreational areas. If you notice a doorstop or other propping device being used, remove it and verify the door self-closes and self latches.
■ Children should be supervised by an adult to help ensure their safety when they are in
recreational areas such as pools, whirlpools, and saunas (if applicable). Children under the age of 18 should not be allowed in the fitness center. If you become aware of unsupervised children within these areas, you should ask them to leave the area immediately and notify the Manager on Duty or Security. Depending on the age of the children, you may have to
accompany them to the hotel lobby and notify their parent(s) or guardian(s).
■ Appropriate warning and/or instructional signage should be posted in the area. For example, signage should be posted in the fitness center to alert guests to the
fitness center’s regulations. The lettering on the signage must be large enough to be easily read. If you notice any signs missing or vandalized, notify the Manager on
Duty or Security.
■ All glass products should be kept out of recreational areas. Glass can be broken creating a safety hazard for guests and employees. If you see any glass products in use, you
should ask the guest to remove them . Where appropriate, offer the guest a plastic disposable cup. If you see any broken glass, you should clean it up immediately and notify
the Manager on Duty or Security.
■ Maintain a trip-free environment. Periodically inspect for discarded items such as towels and paper. Discarded items should be removed from the area. In addition to making the area look clean, removing these items may prevent an incident from occurring. Electrical cords should be covered properly and/or removed from walking paths.
■ If a guest complains about any issue involving the recreational area whether it pertains to water quality, liquid spill, damaged equipment, or minor electric shocks, report it to the Manager on Duty or Security, immediately.
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