Computer workstations may be located in various areas of your hotel – the front desk, in the business center, the back office, or employee use computer areas. Each individual that comes in contact with hotel computer workstations has a responsibility to ensure the data entered into the workstation by hotel guests, employees, or visitors is not compromised. Be aware of computer security threats when using hotel workstations
Be on the lookout! A new threat to hotel computers is rapidly spreading which involves the use of a hardware keyboard logging device, known as “Key Loggers” or “KeyKatchers”. The device can be installed between the keyboard cable and the PS/2 port (port used to connect a keyboard to a computer) on the back of the computer or be inserted in the USB connection of the computer. The device records every keystroke made on the keyboard and can capture credit card data, usernames, passwords, bank account data, social security numbers, or other personal data. The scam could be executed by anyone with access to hotel computers - internal hotel staff, a third party, guests, or unauthorised visitors.
All computers within your hotel should be inspected daily to ensure key logging devices have not been installed. It is important that all hotel employees are made aware of key logging devices and can identify them and report any sightings to management.
It is also a good practise to post signage near public computers informing users of the different risks associated with using public computers. Your signs should instruct them to inspect keyboards and computers for keyboard logging devices and if found, to report it to the front desk staff immediately!
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