1. Where is the toilet ?
It is located at ..(name of the place)... “Let me show you the way.” Anticipate guest needs by asking: “Let me show you the way.”
2. Where and what time is the breakfast served ?
IC : The breakfast buffet is served at the ESPRESSO restaurant on the mezzanine floor from 6 AM to 10.30 AM and all day a la carte menu from 6 AM to 11.00 PM.
HI : The breakfast buffet is served at GINGER on the Lobby Level from 6 AM to 10.30 AM and all day a la carte menu from 6 AM to 11.00 PM.
3. Where is Business Center ?
Business Center is located in the building across the bridge to Holiday Inn Bangkok.
Business Center officers standby 8 AM to 6 PM daily.
4. Where can I exchange money ?
You can exchange your money at the reception desk in the lobby.
5. Where are your meeting rooms ?
GRAND BALLROOM, PRESIDENT ROOM, BOARDROOM, and PINNACLE ROOMS are located at InterContinental Convention Centre on the 4th floor. PLATINUM ROOMS and PREMIER ROOMS are located at InterContinental Meeting Center next to Holiday Inn Bangkok.
Anticipate guest needs by asking; “What is the room you are looking for? Please let me shoe you the way."
6. Where are the restaurants located ?
IC : ESPRESSO is located on the mezzanine floor. BALCONY LOUNGE is located on the lobby level. DELI is located on the lobby level in the President Shopping Arcade. SUMMER PALACE is located on the mezzanine floor. THEO MIO is located on the ground floor. FIREPLACE GRILL is adjacent to the InterContinental Meeting Centre on the ground floor below Business Centre. Let me show you the way.
HI : GINGER is on the lobby level near the swimming pool. CONNEXION is a bar located on the lobby floor. BEER REPUBLIC is on the ground floor below Connexion.
Anticipate guest needs by asking; “Let me show you the way” or “Shall I make a reservation for you?” as appropriate.
7. How many and what restaurant do you have in this hotel?
IC : At the InterContinental, there are 6 choices; ESPRESSO is an all-day dining venue with an expansive buffet spread, live cooking stations BALCONY LOUNGE AND HUMIDOR CIGAR BAR is suitable for morning coffee, high tea in the afternoon and cocktail in the evening. Live entertainment daily in the afternoon and evenings. DELI is a gourmet café where you can enjoy fresh-baked pastries, hearty sandwiches, delicious desserts along with premium coffees, teas and more. SUMMER PALACE is a long-standing Bangkok favourite for Cantonese specialties. FIREPLACE GRILL AND BAR is a modern open kitchen with a centre-mounted charcoal grill adds excitement as you watch our talented team create the perfect dish for you. THEO MIO discover seasonal dishes created from top quality local and Italian ingredient, paired with signature cocktail and exception Italian wines, located on the Ground floor. HI : Holiday Inn, GINGER is the distinctly modern restaurant serving delicious Thai and international cuisine, located on the Lobby level. CONNEXION is the ideal place to meet and relax in a contemporary lounge atmosphere, located on the lobby level. BEER REPUBLIC is a place to chill out in a fun and lively atmosphere, with over 70 beers, alongside delicious Thai and European Bar food, located on the ground floor.
Anticipate guest needs by asking “Please allow me to show you the way.”
8. How much do you charge for the Internet ?
All hotel guests can enjoy complimentary wireless internet in the guest room and all public areas including the lobby and in hotel’s restaurants.
Network or WIFI name is IHGConnect Please contact hotel’s staff for the password.
9. How can I connect to the Internet in my room ?
To connect your device
Connect as Member : IHG Rewards Club Member can log-in using your email or IHG Rewards Club Number
Connect as Hotel Guest : the user name is your room number and the password is your last name.
If you encounter any problem, Please simply press “Instant Service Button” on your in room telephone for assistance.
10. How long does it take from here to the airport ?
It takes about an hour to the airport by taxi or hotel limousine. However during rush hour, it may take more than an hour depending on traffic.
Anticipate guest needs by asking ; “Would you like me to book for the limousine service for you?”
11. How much does a hotel limousine to the airport cost ?
IC : Mercedes Benz S Class is 3,200 THB for 2 persons with 2 pieces of luggage
Mercedes Benz Van Vito is 3,500 THB for 5 persons with 5 pieces of luggage
HI : Toyota Camry with Hybrid is 1,500 THB for 2 persons with 2 pieces of luggage
Toyota Commuter Van is 2,000 THB for 7 persons with 10 pieces of luggage
Anticipate guest needs by asking ; “Would you like me to arrange any booking for you?”
12. Where is the swimming pool ?
IC : The swimming pool is located on the 37 th floor.
HI : The swimming pool is located on the lobby level.
Anticipate guest needs by asking : “Please allow me to show you the way.”
13. When is the swimming pool open ?
IC : The swimming pool opens from 7 AM until 10 PM.
HI : The swimming pool opens from 7 AM until 9 PM.
14. Where is the fitness ?
IC : Infinity Fitness is located on the 36th floor.
HI : Our Fitness Center is next to the swimming pool at the lobby level.
15. What time does the gym open / close ?
IC : 24 HRS for our in-house guests with staff standby from 6 AM to 11 PM.
HI : 24 HRS for our in-house guests with staff standby from 5.30 AM to 11 PM.
16. Where is the spa ?
Spa InterContinental is located on The 36th Floor at InterContinental Bangkok.
17. What time does the spa open / close ?
Spa InterContinental is open from 9 AM Until 11 PM.
Anticipate guest needs by asking : “Would you like me to show you the menu or book the spa for you?”
18. How can I make a call to an outside number from my room ?
For local calls simply dial ‘0’ for the signal and following by 9-digit number you wish to call.
For Overseas calls simply dial ‘0’ and ‘001’ for international access, then following by the country code, city code and the number you wish to call. Our Instant Service Center is at your service, simply dial ‘9’ for assistance.
19. How much is the charge for local call ?
The hotel charges 10 B. per call for Landline number and 30 B. per minute for calling to Thailand call phone. If you wish to call other provinces in Thailand, the rate is vary to the destination. Please check for price details from our Guest Service Center by pressing on Instant Service button on the telephone in your room.
20. How can I call to another room ?
IC : Simply press ‘8’ and following by room number you wish to call, or you may ask our Instant Service to connect you through.
HI : Simply press ‘2’ and following by room number your wish to call. Or you may dial ‘Service Button’ and ask our guest service agent to connect you through.
21. Where is the nearest ATM ?
The nearest ATM is on the ground floor of the President Tower Lobby and can also be found on the second floor of Gaysorn Building at SCB exchange booth, at the exit to sky bridge.
22. Where is the nearest sky train / BTS station ?
The nearest station is Chid Lom, right in front of the hotel. When you exit the hotel, it is located on your left hand side.
23. What is your check-out time of the hotel ?
Our Check out time is at noon, 12 PM. IHG Elite Club Member can extend check-out up till 2 PM. (subject to availability) However, please check for more details from our reception counter for any request for late check out.
24. What time is the shopping center opened / closed ?
Most leading shopping malls, as well as department stores in Bangkok open from 10 AM to 10 PM, except Platinum Mall and Gaysorn Village which is closed earlier at 8 PM.
25. Where is the house phone ?
The house phone is available at the lobby in front of the elevator.
26. How can I go to Chatuchak ( jj ) Weekend Market ?
The most convenient way is by sky train. Chatuchak ( jj ) market is at Mo chit, the final station.
Anticipate guest needs by asking ; “Please visit Concierge desk for more details and tips which will help you enjoy your shopping experience at the market."
27. What is the local time now ?
The local time in Thailand is…now.
28. How much do your charge for pay movie ?
We are sorry that Pay movie is no longer available.
(IC guest only: However, we provide DVD collection for you to enjoy at no cost.)
29. How much is the airport tax ?
All airport tax is now included in the fare.
30. What time does (OUTLET NAME restaurant open / close) ?
IC : ANS.1 ) Espresso operates breakfast buffet from 06.00 AM to 10.30 AM. Lunch buffet from 12.00 PM to 02.30 PM. Dinner buffet from 06.00 PM to 10.30 PM. A la carte menu is served all day from 06.00 AM to 11.00 PM Sunday Brunch from 12.00 PM to 03.00 PM.
ANS.2 ) Fireplace Grill and Bar operates lunch from 12.00 PM to 14.30 PM, Monday to Friday. Closed for lunch on Sat-Sun and public holidays. Dinner is served from 06.30 PM to 10.30 PM daily.
ANS.3 ) Summer Palace operates lunch from 11.30 AM to 2.30 PM, Dinner is served from 06.00 PM to 10.30 PM daily.
Anticipate guest needs by asking : “Shall I make a reservation for you, sir / ma’m?”
ANS.4 ) Deli operates from 7 AM to 7 PM. daily.
ANS.5 ) Theo Mio operates from 11.30 AM to 11.30 PM, lunch from 11.30 AM to 03.00 PM,
dinner from 03.00 PM to 10.30 PM. Saturday to Sunday Brunch from 11.30 AM to 02.00 PM.
ANS.6 ) Balcony Lounge operates from 8.00 AM to 1.00 AM daily.
HI : ANS.1 ) Ginger operates breakfast buffet from 06.00 AM to 10.30 AM, lunch buffet from 11.30 AM to 02.30 PM, dinner buffet from 05.30 PM to 09.00 PM, A la carte menu is served all day from 6 AM to 11.00 PM. Last order is at 10.30 PM.
ANS.2 ) Connexion operates from 7 AM to 1 AM.
ANS.3 ) Beer Republic operates from 11.30 AM to 1 AM.
31. Where can I reconfirm my flight ?
You can confirm your flight at the Concierge Desk. In this case, Please take with you your flight ticket.
Anticipate guest needs by asking ; “May I have you ticket so I can do it for you now?”
32. How can I go to Siam Paragon from here ?
Walk from the hotel to the right hand side using the skywalk. It will take you around 15 minutes to Siam Paragon, or take a train from Chid Lom Station and get off at Siam Station.
33. Where is Central Embassy ?
Central Embassy is located next to Central Chidlom near Chidlom intersection, 400-metre on the left hand side from the hotel.
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